Rubbish Collection Earls Court Privacy Policy

This Privacy Policy explains how Rubbish Collection Earls Court collects, uses, stores and protects personal data of customers in the Earls Court area. It also explains your rights under data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all customers and prospective customers who use or enquire about our rubbish collection and related services in the Earls Court area, whether contact is made by phone, email, online forms or in person.

Who we are and how to contact us

Rubbish Collection Earls Court is a waste and rubbish removal service operating in the Earls Court area. For the purposes of data protection laws, we act as the data controller for the personal data we collect about our customers and prospective customers. If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the contact details provided on our main service information materials or by contacting our customer service team.

Personal data we collect

We only collect personal data that is relevant to providing and managing our rubbish collection services, handling enquiries and operating our business. The types of personal data we collect may include:

Your name and contact details such as address, telephone number and email address. Service details such as property type, access information, preferred service dates and times, and information about the rubbish or items to be collected. Billing and payment information such as payment method, partial card details where required for processing, and records of payments and invoices. Communication records such as emails, messages, phone call notes and any feedback or complaints you submit. Basic technical information such as date and time of contact, and where applicable, general device or browser information used to access our online forms or service information.

We do not intentionally collect special category data such as health information, or data relating to criminal convictions, and we ask that you do not provide this information to us unless it is strictly necessary for the performance of our services and you choose to disclose it.

How we collect your data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question or provide feedback. This can happen by phone, email, text message, online form, or in person. We may also collect data when you interact with our service materials or advertisements and choose to contact us as a result. Where relevant, we may receive limited personal data from third-party partners who help us provide our services, for example payment providers or booking platforms, but only when this is necessary and lawful.

Lawful basis for processing your data

We process your personal data only when we have a lawful basis to do so under data protection laws. The main lawful bases we rely on are:

Performance of a contract: When you book or use our rubbish collection services, we need to process your data to provide those services, manage bookings, issue invoices and handle service-related communications.

Legitimate interests: We may process your data for our legitimate business interests, such as improving our services, managing our business operations, maintaining accurate records, and responding to enquiries. When we rely on this basis, we ensure that our interests are not overridden by your rights and interests.

Legal obligations: We may process and retain some personal data to comply with legal and regulatory requirements, such as tax, accounting and health and safety obligations.

Consent: In limited cases, such as where we send you certain forms of marketing communications that are not based on existing customer relationships, we may rely on your explicit consent. You can withdraw your consent at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide rubbish collection and related services, including confirming bookings, planning collection routes, and accessing your property as agreed. To communicate with you about quotes, bookings, service updates, issues or queries. To process payments, issue invoices, and manage accounts and billing. To manage our relationship with you, including handling complaints, service feedback and follow-up enquiries. To operate, manage and improve our services and business operations, such as monitoring service quality and training staff. To meet legal, regulatory and accounting obligations, including accurate tax and financial record-keeping.

Sharing your data with processors and third parties

We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes set out in this Privacy Policy and where we have a lawful basis. These third parties may include:

Service providers that act as data processors on our behalf, such as payment processing companies, booking or scheduling software providers, IT and cloud service providers, and customer service tools. Professional advisers such as accountants or legal advisers, where required for business, legal or compliance reasons. Regulatory or public authorities where we are required to do so by law or to protect our rights, property, or the safety of our staff or customers.

Whenever we use processors to handle personal data on our behalf, we require them to keep your data secure, to use it only according to our instructions and applicable laws, and to ensure appropriate technical and organisational measures are in place.

Data retention and storage

We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the fulfilment of our services, the handling of any disputes or claims, and compliance with legal, accounting or reporting requirements.

In general, we keep customer service and invoicing records for set periods based on statutory requirements and industry practice. Contact and enquiry data may be retained for a reasonable period after our last interaction, to allow us to respond to follow-up questions, improve our services, and maintain accurate business records. When personal data is no longer required, we will take steps to delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.

Data security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse or disclosure. These measures may include access controls, secure storage systems, encryption of certain types of data and staff training on data protection responsibilities. While we strive to protect your data, no system can be guaranteed to be completely secure, and you should take care when sharing personal data with us via email or other channels.

International transfers

If we use service providers that are located outside the United Kingdom or the European Economic Area, or store data in systems hosted in other countries, we will ensure that appropriate safeguards are in place. This may involve using standard contractual clauses or equivalent legal mechanisms to ensure your personal data receives a level of protection essentially equivalent to that provided under UK data protection law.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply in many situations, although some are subject to conditions and legal exceptions. Your rights include:

Right of access: You can request confirmation of whether we process your personal data and request a copy of that data.

Right to rectification: You can ask us to correct or complete your personal data if it is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or if you withdraw consent where consent was the lawful basis.

Right to restrict processing: You can ask us to restrict the processing of your data in certain situations, for example while we are checking its accuracy or handling an objection.

Right to object: You may have the right to object to certain types of processing, including processing based on our legitimate interests or direct marketing.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where this is technically feasible.

Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of your rights, please contact us using the contact details provided in our service information. We may need to verify your identity before fulfilling your request.

Complaints and contact

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with your relevant data protection supervisory authority. Details of how to contact the authority can be found in public government resources.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations. Any changes will take effect when the updated policy is made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.