Rubbish Collection Earls Court Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Earls Court provides waste and rubbish collection services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, business or organisation requesting or receiving the rubbish collection or waste removal service.

Company means Rubbish Collection Earls Court, the service provider.

Services means any rubbish collection, waste clearance, removal, loading, transportation, or disposal service provided by the Company.

Waste means any rubbish, junk, household waste, commercial waste, garden waste or other materials agreed to be collected by the Company, subject to applicable waste regulations.

Booking means a confirmed order for Services made by the Customer and accepted by the Company.

2. Scope of Services

The Company provides rubbish collection and waste removal services within its operating area, which includes Earls Court and selected surrounding locations. The exact scope of the Services will be as described in the booking confirmation, quotation, or agreed service description issued by the Company.

The Company will use reasonable care and skill in providing the Services and will take reasonable steps to ensure that all waste collected is handled, transported, and disposed of in accordance with applicable UK waste regulations.

3. Booking Process

3.1 Requesting a quotation

The Customer may request a quotation for rubbish collection services by contacting the Company and providing accurate information about the type, approximate volume, and location of the waste, along with any relevant access or parking details.

3.2 Placing a booking

A Booking is made when the Customer accepts a quotation or service description provided by the Company and provides all required details, including contact information, service address, preferred date and time window, and any special instructions.

3.3 Acceptance of booking

All Bookings are subject to acceptance by the Company. The Company reserves the right to decline a Booking for any reason, including but not limited to lack of capacity, safety concerns, or non-compliance with waste regulations. A Booking will be deemed accepted when the Company issues a confirmation by email, text message, or verbal confirmation recorded internally.

3.4 Customer obligations regarding information

The Customer must provide complete and accurate information about the waste to be collected. This includes an honest description of the type, approximate amount, and any hazardous or unusual materials. If the information supplied is inaccurate or incomplete, the Company may adjust the price, refuse to collect some or all of the waste, or cancel the Booking in accordance with these Terms.

4. Access and Site Conditions

The Customer must ensure safe and reasonable access to the waste at the time of collection. This includes ensuring that any necessary permissions for parking or access are arranged in advance and that the waste is accessible without undue difficulty or risk to the Company’s staff or vehicles.

If access is restricted or unsafe, or if the waste is materially different from that described when the Booking was made, the Company may at its discretion cancel the visit, reschedule, or agree a revised price for the Services. Waiting time or additional labour may incur extra charges which will be explained to the Customer before work is carried out.

5. Payments and Charges

5.1 Pricing

Prices are generally based on the estimated volume, weight, and nature of the waste, as well as the time and labour required, access conditions, and disposal costs. Any quotation provided in advance is based on the information supplied by the Customer and is subject to review once the Company’s staff attend the site and inspect the waste.

5.2 Payment terms

Unless otherwise agreed in writing, payment is due immediately on completion of the Services. The Company may accept various methods of payment, such as cash, debit or credit card, or bank transfer, as advised at the time of booking.

For business customers with approved accounts, alternative payment terms may be agreed and will be specified in the relevant account or service agreement. If payment terms are not met, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted in the UK, as well as reasonable administrative costs for debt recovery.

5.3 Deposits and pre-payment

The Company may require a deposit or full pre-payment for certain Bookings, including large clearances, out-of-hours work, or services requiring particular resources. Any such requirement will be notified to the Customer at or before the time of booking.

5.4 Price adjustments

If, on attending the site, the waste is different in quantity or type from that described, or if there are additional difficulties with access or loading, the Company will inform the Customer of any required price adjustment before proceeding. If the Customer does not accept the revised price, the Company may cancel the Booking and charge a call-out or attendance fee to cover reasonable costs incurred.

6. Cancellations and Amendments

6.1 Customer cancellations

The Customer may cancel or amend a Booking by contacting the Company. Where possible, the Customer should give at least 24 hours notice before the scheduled collection time. If adequate notice is provided, any pre-payment or deposit may be refunded, less any reasonable administrative costs, at the Company’s discretion.

If the Customer cancels with less than 24 hours notice, or if the Company’s staff attend the site and are unable to carry out the work due to the Customer’s act or omission, the Company may charge a cancellation or call-out fee to cover reasonable costs, including staff time and travel.

6.2 Company cancellations

The Company may cancel a Booking at any time if it considers that the job cannot be completed safely, lawfully, or in accordance with these Terms and Conditions. The Company may also cancel due to unforeseen circumstances, such as severe weather, vehicle breakdown, staff illness, or other events beyond its reasonable control.

Where the Company cancels a Booking, the Customer will be offered a rescheduled appointment where possible. If the Company is unable to provide the Services or the Customer does not wish to reschedule, any pre-payment made for the affected Booking will normally be refunded in full.

7. Waste Regulations and Prohibited Items

7.1 Compliance with law

The Company will handle, transport, and dispose of collected waste in accordance with applicable UK waste management legislation and regulatory requirements. Waste will be taken only to authorised facilities and disposed of or recycled in a lawful manner.

7.2 Prohibited or restricted waste

The Company does not normally collect hazardous or specialist waste, such as asbestos, clinical waste, certain chemicals, flammable substances, gas cylinders, or other materials that require special licensing or handling. The Customer must notify the Company in advance if any such materials are present. The Company may refuse to collect prohibited or unsafe items and may still charge for attendance.

7.3 Duty of care

The Customer has a legal duty of care to ensure that their waste is transferred only to a properly authorised waste carrier and that accurate information is provided. By using the Company’s Services, the Customer confirms that they are the rightful owner of the waste or have authority to arrange its removal and that they will cooperate with any documentation required under waste regulations.

8. Customer Responsibilities

The Customer is responsible for ensuring that:

All waste to be collected is clearly identified and separated where required.

No sharp, dangerous or hazardous items are concealed within bags or containers.

Reasonable steps are taken to protect floors, walls and fixtures where the waste must be carried through buildings or shared areas.

All necessary permissions from property owners, landlords, managing agents or local authorities have been obtained for access and waste removal.

The Customer will indemnify the Company against any claims, losses or costs arising from the Customer’s failure to obtain necessary permissions or to comply with legal duties relating to the waste.

9. Liability and Limitations

9.1 Duty of care

The Company will exercise reasonable care and skill in providing the Services and will take reasonable precautions to prevent damage to property while carrying out collections.

9.2 Exclusions of liability

The Company will not be liable for:

Any pre-existing damage or structural weakness to buildings, fixtures, fittings, paths, driveways or other property.

Damage caused by the movement of items where the Customer has insisted that the Company proceeds despite advice that damage may occur, or where the Customer has failed to move or protect vulnerable items.

Indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of use.

9.3 Limitation of liability

To the fullest extent permitted by law, the Company’s total liability for any claim arising out of or in connection with the provision of the Services shall not exceed the total amount paid or payable by the Customer for the specific Booking giving rise to the claim.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

10. Missed Collections and Delays

The Company will use reasonable efforts to attend the Customer’s property during the agreed time window. However, collection times are estimates and not guaranteed. The Company is not liable for any delay or missed collection arising from events beyond its reasonable control, including traffic conditions, accidents, breakdowns, severe weather, or access problems.

If the Company anticipates a significant delay, it will take reasonable steps to inform the Customer and offer an alternative time or date for the collection where possible.

11. Ownership and Title to Waste

Once the waste has been loaded onto the Company’s vehicle, ownership and title to that waste transfers to the Company, subject to applicable waste regulations and duties of care. The Customer acknowledges that after collection they have no right to request the return of any items that were removed, unless expressly agreed prior to loading.

12. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate complaints promptly and will seek to resolve them through discussion or, where appropriate, by rectifying any service shortcomings.

If a dispute cannot be resolved amicably, either party may pursue their legal rights under the governing law provisions set out in these Terms.

13. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or business practices. The version in force at the time of the Booking will apply to that Booking. Customers are encouraged to review the Terms periodically when arranging new services.

14. Data Protection and Privacy

The Company will collect and use personal data provided by the Customer only for the purposes of managing bookings, providing Services, processing payments, and meeting legal obligations. The Company will take reasonable steps to protect personal information and will not sell personal data to third parties. Where necessary, information may be shared with service partners or authorities strictly for the purpose of delivering the Services or complying with the law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that part shall be treated as deleted, but the remaining provisions shall continue in full force and effect.

16.2 Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, form the entire agreement between the parties in relation to the provision of rubbish collection and waste removal services. They supersede any prior discussions, correspondence, or understandings.

By placing a Booking with Rubbish Collection Earls Court, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.